Help
Start with the FAQ, or write to us and we'll help.
How do sessions work?
Sessions are live audio/video calls with your teacher through a secure link that appears in your account and the app once the booking is confirmed.
Can I choose a female or male teacher?
Yes. Filter teachers by gender, program, riwaya, language and age group.
How do I know a teacher is qualified?
No teacher appears before the academic team reviews their identity, ijazat, certificates and their source, sometimes with an interview or test. Verified ijazat appear on the profile.
When can I cancel without being charged?
You can cancel or reschedule free of charge up to 24 hours before the session. After that the published cancellation policy applies.